Home / Support

Need Help?

We have made it easy for customers to find answers to any questions they have about the software. Our comprehensive online documentation portal contains everything you need to know to get the most out of your Space-Time Research software.

Check it out at:


If you are unable to find the answer to your problem in our online documentation, then please log on to our customer support website, where you will be able to track and submit your support requests online.

If you have not registered before, you will need to sign up for an account on our support site.

Calling Us

Raising an online support request is the most best and most efficient way to get a timely response to your support query. It also allows you to track all your support queries in one place.

However, if you prefer to call us, please refer to our Customer Call Logging Procedures.

The goal of our customer support service is to enable you and your organisation to realise the value of your investment in SuperSTAR. Support and maintenance services for customers are governed by our Customer Support Guide.